Terms of sale and payment

This website www.decochic.fr (the site) is published by ACL MEDIAS, a simplified joint-stock company with a capital of 25,000 Euros, whose registered office is at 10, rue Er Bléhua - 56340 Plouharnel, registered in the Commerce et des Sociétés de Lorient under the number 804 287 837 whose intra-community VAT number is FR 66 804 287 837 (DECOCHIC.FR).

To place an order, ask for advice or any question about a product or an order, you can contact us by phone 02 97 29 53 29 or by email at service-clients@decochic.fr

01 - Preamble

These general conditions of sale (the "General Conditions") are concluded between DECOCHIC.FR and any adult ("you") wishing to make a purchase on the Website.

These General Conditions exclusively govern your relationship with DECOCHIC.FR.

DECOCHIC.FR reserves the right to modify the General Conditions at any time. They will then be applicable as soon as they are put online.

02 - products

The products governed by these General Conditions are those which appear on the Website and which are indicated as sold and dispatched by DECOCHIC.FR (the "products"). They are offered within the limits of available stocks.

The essential characteristics of the products are described and presented with the greatest possible accuracy.

03 - Price

The prices of the products are indicated in euros all taxes included. They take into account the VAT and any reductions applicable on the day of the order.

The amount of taxes and shipping costs will only be displayed validly after providing the delivery address.

Product prices are exclusive of delivery costs (shipping, packaging and packaging). The amount of the delivery costs will be specified before validation of the order according to the delivery method chosen.

However, a price cannot be modified once your order has been validated. However, in the event of a price error (obviously derisory price compared to the real value of the product), the validated order may be canceled by DECOCHIC.FR. This measure remains exceptional.

04 - Command

04.1 Prior identification

To place an order, you must identify yourself with your email address and password. For any first order, you will need to create a free account.

04.2 Registration and validation of the order

Once your basket has been validated, you will have to choose the address and the delivery method and validate your means of payment. This last step formalizes the sales contract with DECOCHIC.FR.

Any order implies acceptance of the prices and descriptions of the products available for sale.

DECOCHIC.FR will acknowledge receipt of your order as soon as it is validated, by sending you an email in which you will find a link to these General Conditions.

In certain cases, in particular for non-payment, incorrect address or any other problem related to your account, DECOCHIC.FR reserves the right to block your order until the problem is resolved.

In case of unavailability of a product ordered, you will be informed by email. The cancellation of the order for this product and its possible refund (only the products available at the time of the order can be subject to a direct debit, as opposed to deferred products), will then be carried out, the rest of the order remaining firm and definitive.

For any question relating to the follow-up of an order, you can consult your account on the site or call 02 97 29 53 29.

04.3 Marketplace and marketplace

For any order placed via a market place or marketplace, the applicable conditions are those enacted and available for consultation on the platform.

05 - Terms of payment

You can pay for your order:

By bank or private card (Carte Bleue, Visa card, Eurocard/Mastercard) via our payment partner CM-CIC Banque.
By PayPal. By choosing payment via PayPal, in one or more instalments, you will be automatically directed to your PayPal account. Once the PayPal payment has been validated, you can complete your order on the site. A CREDIT BINDS YOU AND MUST BE REIMBURSED. CHECK YOUR REPAYMENT CAPACITY BEFORE YOU COMMIT.
By bank transfer in euros from the data provided on the site when choosing the method of payment within 72 hours. After this period, without receipt of the bank transfer, the order will be canceled. The order will only be processed upon receipt of the bank transfer and after validation of the collection of the amount of the order in its entirety. All costs are the sole responsibility of the buyer.
By check in euros, payable in a French bank, payable to ACL MEDIAS, accompanied by a valid identity document in the name of the issuer of the check and sent to the following address: DECOCHIC.FR Customer Service 10, rue Er Bléhua - 56340 Plouharnel – France. The order is then reserved for seven (7) days. After this period, without receipt of the check, it will be canceled.

For any remote payment, DECOCHIC.FR will never have knowledge of your payment information, the processing, archiving and securing of which are the exclusive responsibility of its partners CM-CIC Banque and Paypal. DECOCHIC.FR is therefore exonerated from any responsibility concerning the fraudulent use which could be made of this information.

06 - Delivery

The products are shipped to the delivery address(es) indicated during the ordering process. Shipping costs are calculated based on the type of service chosen and the products purchased.

06-1 Delivery costs offered

Delivery costs are offered for deliveries to a Relay Point by Mondial Relay under the following conditions for any order greater than or equal to 90 euros including tax for delivery in France. For any order greater than or equal to 100 euros including tax for delivery in Belgium, Luxembourg and Spain. Delivery costs are free for international home deliveries by Mondial Relay or its partners for any order greater than or equal to 250 euros including tax for delivery in Germany, Austria, Portugal. The amount of the order retained is the amount including tax, all promotions, discounts, discounts, rebates deducted.

06-2 Terms of delivery

Simple delivery with follow-up – Parcel placed directly in the mailbox (delivery without signature);
Delivery to a Relay point with tracking and signature – Parcel delivered by hand (delivery against signature);
Home delivery with tracking and signature – Parcel delivered by hand (delivery against signature);
Express home delivery with tracking and signature - Parcel delivered by hand (delivery against signature).

Any non-complaint or refusal of the package will immediately result in the return of the products to our warehouses in France. The refund of the amount of his order will be deducted from the shipping costs if they were initially offered, return, and the application of a fixed penalty of 10 euros for administrative costs plus all related costs. Reimbursement will take place within a maximum period of 30 days after receipt of the goods in accordance with our return conditions in our warehouses.

06-3 Delivery times

The delivery times indicated are not guaranteed during certain periods of high activity, such as sales periods, Christmas, summer holidays, etc.

06-4 International delivery outside the EEC

All import taxes are the sole responsibility of the buyer. It is therefore up to the customer to pay all the import taxes of his country to the carrier, who, by delegation, will act as customs agent.

06-5 Packaging

The products are packed with the greatest care in oversized packaging to ensure their perfect integrity, so that there can be no dispute concerning their return. You are therefore advised not to open the items in such a way that it would be impossible for you to return them to us unused if you decide to return them.

06-6 Conformity of delivered goods

You must imperatively check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note. You must indicate on the delivery note and in the form of handwritten reservations accompanied by your signature, any anomaly concerning the delivery (open package, damaged product, "the delivery person did not want to wait for the unpacking of the article", etc. .). This verification is considered to have been carried out once the Buyer or a person authorized by him has signed the delivery note.

06-7 Defects apparent on delivery

Without prejudice to the application of the foregoing hereof and the implementation of the legal guarantees, DECOCHIC.FR informs you that any apparent defect of the product (anomaly, damage, damaged package, etc.) must be subject to reserve when of delivery, failing which the apparent defects can no longer be the subject of a subsequent claim.

It is strongly advised to open the package in the presence of the carrier to ensure that there are no apparent defects.

In general, in the event of an apparent defect, the Customer or the recipient of the order must report the absence or deterioration of the product to Customer Service (in accordance with the provisions hereof) and follow the return procedure described below. It is recommended that the Customer send his complaint by any means allowing him to arrange proof of his notification within the time limits provided for below by sending in particular:

Photos of the damaged merchandise;
Photos of the inside of the package, showing the internal protections and the way the goods were secured, as delivered;
Photos of the outer packaging, including one with the slip visible, as the package was delivered.
Failure to comply with the appropriate procedures set out below concerning each case of delivery excludes any recourse against the carrier and DECOCHIC.FR for the apparent defect.
Relay point delivery
- In the event of an apparent defect in the product observed in the presence of the Point Relais employee
  - Refuse delivery and immediately issue all reservations regarding the apparent defect in a clear and detailed manner. These reservations must be indicated by the Customer or the recipient of the Order on the voucher signed by the Point Relais employee.
  - Report the refusal to DECOCHIC.FR Customer Service within 3 (three) working days of delivery, in accordance with the provisions hereof, and within this same period communicate a copy of the signed voucher to DECOCHIC Customer Service. FR.
- In the event of an apparent defect noted outside the presence of the Point Relais agent, DECOCHIC.FR cannot in any way bear the slightest responsibility.

Simple letterbox delivery
- In case of obviously damaged package, do not open the package. Please note: opening the package excludes any recourse against La Poste and DECOCHIC.FR. In the event of an apparent defect in the package or the product ordered, return the package to the Post Office within three (3) working days of delivery. Establish a "spoliation report" with La Poste. Report the anomaly to DECOCHIC.FR Customer Service: the notification of incidents and the formulation of reservations must be made within three (3) working days. A copy of the spoliation report will be sent to DECOCHIC.FR Customer Service within the same timeframe.

Home delivery with tracking and signature
- In the event of an apparent defect in the product observed in the presence of the delivery person
  - Refuse the delivery by immediately issuing a report of an anomaly to the deliverer.
  - Report the refusal to DECOCHIC.FR Customer Service within 3 working days of delivery and within the same period communicate a copy of the anomaly report to DECOCHIC.FR Customer Service.
- In the event of an apparent defect observed outside the presence of the delivery person, DECOCHIC.FR cannot under any circumstances bear the slightest responsibility.

07 - Return of products

7.1. Exercise of the right of withdrawal

You have a right of withdrawal of fourteen (14) calendar days from the date of receipt or withdrawal of your entire order.

During these periods, you can return the undamaged products, without having to justify reasons, nor to pay a penalty. In the event of damaged products received, the procedure of article 7.3 will apply.

All products may be subject to withdrawal, except those excluded by law in article L221-28 of the Consumer Code, for example products that have been the subject of a specific order or a customization on your request, products that have been unsealed or that cannot be returned for hygiene reasons (eg earrings, etc.), etc.

Returned products must be intact and complete, unopened with label(s) and must not have been used for a long time. IN THE EVENT OF NON-COMPLIANCE WITH THE CONDITIONS RELATED TO THE CONDITION OF THE RETURNED PRODUCTS SET OUT ABOVE, THE ORDER WILL NOT BE REFUNDED.

To exercise your right of withdrawal, you can use the standard withdrawal form to be completed below, or make any unambiguous declaration indicating your intention to return the product to DECOCHIC.FR, in particular by declaring your return online from your account. .

ACL MEDIAS recommends that the Customer who wishes to exercise his right of withdrawal return the withdrawal form permanently available for download on the Site or by email to Customer Service, accompanied by the corresponding return form, by registered letter with acknowledgment of receipt. to ACL Media – DecoChic.fr Customer Service, 10, rue Er Bléhua, 56340 Plouharnel, France.

Nom Prénom expéditeur

N° Rue

CP Ville

ACL MEDIAS

Service Clients DecoChic.fr

10, rue Er Bléhua

Saint Barbe

56340 Plouharnel

France

Lieu et date

Objet : rétractation

Vous trouverez ci-joint (préciser le produit), N° de commande du (date de commande), réglée par (Carte bancaire, chèque, virement…), que j'ai reçu le (date) à la suite de la commande que j'avais passée à distance sur le site www.DecoChic.fr.

Conformément aux dispositions légales des articles L121-21 et suivants du Code de la consommation, je vous prie de bien vouloir me rembourser la somme de xxx, montant total de cette commande selon les conditions générale de vente et de règlement en vigueur au moment du passage de la commande.

Signature

DECOCHIC.FR will acknowledge receipt of your withdrawal by email.

You must then return the products to DECOCHIC.FR, no later than fourteen (14) calendar days following your withdrawal, by post to the following address: DECOCHIC.FR 10 rue Er Bléhua 56340 Plouharnel. The return costs are exclusively your responsibility (with the exception of a defective product upon receipt, or an error by DECOCHIC.FR when sending the product).

DECOCHIC.FR undertakes to reimburse you the sums paid upon receipt of the product in its warehouses within 30 days, subject to compliance with the conditions for returns indicated above.

Failing a return within fourteen (14) calendar days, the sale will be considered final and no refund can be made under Articles L121-21 et seq. of the Consumer Code.

DECOCHIC.FR will reimburse you for the returned products, subject to compliance with the conditions mentioned above, minus the collection costs in the event of payment by Paypal which remain acquired by the platform.

If you do not return your entire order and keep one or more products ordered, DECOCHIC.FR will only reimburse the returned products.

Reimbursement will be made via the payment method used for the returned order.

Specifying that if the order of product(s) has been paid for by Paypal, and that the Paypal account is still active, the refund will be made to this Paypal account minus the collection costs which remain acquired by the platform.

For any other means of payment or in the event of failure or impossibility of previous refunds, the refund will be made by check sent to the billing address.

7.2. Exchange

You also have the option of requesting an exchange, within thirty (14) days of receipt of the product. Products returned for an exchange must be intact and complete, unopened with label(s) and must not have been used for a long time.

You must return the product(s) to be exchanged to DECOCHIC.FR by La Poste, the costs remain your responsibility.

7.3. Special case of a non-compliant product

DECOCHIC.FR advises you to check the product at the time of its delivery and in the event that the product delivered is non-compliant (product error, defective, damaged or incomplete product), to make written reservations at the latest within three ( 3) days following this delivery, with the carrier and/or DECOCHIC.FR.

In all cases, the provisions set out in article 8.1 on legal warranties will apply. Thus, the non-compliant product delivered can only be the subject, initially, of a replacement or a repair. Nevertheless, if the new product received does not suit you, you can exercise, if necessary, your right of withdrawal within the remaining period.

For products reported to be non-compliant within three (3) days of delivery, DECOCHIC.FR nevertheless allows you to exercise your right of withdrawal and obtain reimbursement of the product pursuant to the provisions of article 7.1, without going by repair or replacement, as provided for by the legal guarantee of conformity.

08 - Warranties

All products for sale on the Website benefit from the legal guarantee of conformity (articles L217-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing you to return defective or non-compliant products delivered.

You are informed that the company DECOCHIC.FR, whose registered office is 10, rue Er Bléhua 56340 Plouharnel, is the guarantor of the conformity of the products to the contract within the framework of these two legal guarantees.

You have a period of two years from delivery of the product to act under the legal guarantee of conformity.

In this case, you can choose between repairing or replacing the product, subject to the cost conditions provided for in article L217-9 of the Consumer Code.

09 - Mediation

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes between an individual and a professional, DECOCHIC.FR suggests that you contact the European Commission which provides you with an online dispute resolution platform by following the link below. after: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR.

10 - Evidence

In all cases, the online provision of the bank card number to our partner and the final validation of the order will be worth proof of the entirety of the said order in accordance with article 1366 of the Civil Code and will be worth the payment of the sums incurred by the entry of the products appearing on the order form.

This validation is equivalent to signature and express acceptance of all operations carried out on the Website. The computerized registers, kept in the computer systems of DECOCHIC.FR and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between you and DECOCHIC.FR.

Archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1379 of the Civil Code.

11 - Responsibilities

DECOCHIC.FR has for all the stages of order taking as well as for the stages after the conclusion of the contract, an obligation of result.

Thus DECOCHIC.FR undertakes to describe with the greatest accuracy the products sold on the Website. On the other hand, DECOCHIC.FR cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable event of a third party to the contract, or to a case of force majeure as defined by French case law. Similarly, DECOCHIC.FR cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

12 - Personal information

During your order, the personal data collected will be subject to computer processing. You are invited to refer to the "Personal Data" tab of the Website to obtain all the information relating to this point.

13 - Special conditions for professionals

For professionals, according to Article L441-10 of the Commercial Code, any late payment automatically entails the application of penalties at the rate applied by the ECB to its most recent refinancing operation increased by 10 percentage points, plus a lump sum compensation for recovery costs of €40 (Art. D441-5 of the Commercial Code).

14 - Applicable law and jurisdiction

These General Conditions of Online Sale are subject to French law, in accordance with European directives, notwithstanding any rule relating to conflict of laws.

In the event of a dispute, the parties will always favor amicable settlement. In the absence of agreement, the dispute may be submitted to the competent courts at the initiative of the most diligent party.

Any dispute arising from the interpretation or execution of this contract between DECOCHIC.FR and a natural or legal person considered as a consumer, will be brought exclusively before the French courts, in accordance with the provisions of articles 46 to 48 of the NCPC.

This contract is established in two languages, French and English, both having a strictly identical meaning.

In the event of a dispute arising from or related to this contract, the French language version takes precedence and holds exclusive interpretation, including, but not limited to, in court.

The website complies with French legislation. Under no circumstances does DECOCHIC.FR give any guarantee of compliance with local legislation that may be applicable to you, when you access the site from other countries.

For any dispute arising from a Business to Business type contractual relationship between DECOCHIC.FR and another professional, the attribution of the competent courts at the initiative of the most diligent party will be entrusted exclusively to the courts of the registered office of the company. ACL MEDIAS to the exclusion of any other.

Update as of January 1, 2023